Terms of service

In force from 13 November 2026. These terms cover the AgentOK website and Telegram bot.

1. Who runs the service

The operator is Bagpack s.r.o. ("the operator", "we"). Contact: hello@agentok.cz. The operator is a VAT payer.

2. What the service does

We read the public pages of the store address you give us and report what an automated shopping agent can read there. The result is a score, a list of findings and recommended fixes, including code to paste. The score and the fixes are our expert estimate based on public standards. We do not promise that any assistant will list, recommend or sell your goods, or that your sales will grow.

3. Free part and Pro

The basic check is free within the daily limits shown on the site. Pro unlocks every fix with code to paste, higher limits, the deep check and store watching. What Pro includes is described on the Pricing page and by the bot's /pro command. We may change the free part; a change does not affect Pro you have already paid for.

4. Price and payment

• The price of Pro for 30 days is shown when you order. Card payments are in Czech koruna and include VAT (21%).
• A business in another EU member state with a valid VAT number, confirmed in VIES, pays the price without VAT (reverse charge). A customer outside the EU pays the price without Czech VAT.
• You can pay with Telegram Stars in Telegram, or by card, Apple Pay or Google Pay through the Revolut payment gateway. We never see your card details.
• Pro is activated when the payment is confirmed and lasts 30 days. It does not renew by itself; to extend it you pay again.
• We issue a tax invoice from our accounting and send it to the e-mail you give with the /billing command. Without an e-mail, ask for your invoice at the contact above.

5. Withdrawal (consumers)

If you are a consumer, you may withdraw from the Pro contract within 14 days of concluding it without giving a reason, by writing to hello@agentok.cz. When you order you expressly ask us to start the service before that period ends. If you withdraw after that, you pay a proportionate part of the price for the time you used the service, and we refund the rest within 14 days by the same means you paid with. Stars payments are refunded through Telegram. Businesses acting in the course of their business have no right of withdrawal.

6. Your duties

Check only stores you own or are allowed to assess. Do not use the service to overload other people's websites, to get around limits, to send automated bulk requests, or for anything unlawful. If you break these rules we may restrict or end your access; for a period you have paid for we refund the proportionate part unless the breach is yours.

7. Liability

The service is provided as it is. Test any code from a report before you put it on a live store, ideally on a test copy. Towards businesses, our liability is limited to the price you paid in the last 12 months and does not cover lost profit. This does not affect consumer rights or any liability that cannot be limited by law.

8. Defects and complaints

Please report defects at the contact above or with the bot's /paysupport command. We answer within 30 days. If a consumer dispute cannot be settled with us, you may turn to the Czech Trade Inspection Authority (Štěpánská 567/15, 120 00 Prague 2, adr.coi.cz), which handles consumer disputes out of court.

9. Copyright

The service, its texts and the code in reports were made by the operator. You may use the code from a report on the store it was made for. Do not sell it or pass it on as your own service.

10. Personal data

How we process personal data is described in the Privacy policy.

11. Changes and governing law

We may change these terms. A new version applies from publication; for Pro you have already paid for, the version in force on the day of payment applies. The relationship is governed by Czech law; if you are a consumer, you keep the protection given by the law of your country of residence. Czech courts have jurisdiction.

Model withdrawal form

To withdraw, send this text filled in to hello@agentok.cz: "I give notice that I withdraw from my contract for AgentOK Pro. Ordered on: … Name of consumer: … Address or e-mail: … Date: …". You do not have to use the form; any clear statement will do.